FAQ

Frequently Asked Questions

What products do you sell?

We sell beautiful Oriental vases for your home and garden.

Do you ship nationwide?

Yes. We ship across the Philippines. Shipping fees are calculated at checkout based on your location and order size. Orders of ₱5,000 or more qualify for free shipping nationwide.

What payment methods do you accept?

We accept Cash on Delivery (COD), GCash, bank transfer, and other major payment methods.

How long does delivery take?

Orders are processed within 1–2 business days after payment confirmation. From dispatch, delivery is estimated at 2–3 business days in Metro Manila and 3–7 business days in other areas of the Philippines. Delivery times are estimates and may vary by location, courier, weekends, or public holidays.

Can I return or exchange an item?

You can request a return within 14 days of receiving your order, subject to the conditions in our Refund Policy. For damaged or incorrect items, contact us within 48 hours of delivery with photos so we can help.

How do I contact you?

For questions about an order or return, email us at duketradinginc@gmail.com. You can also message us on Facebook or Instagram.